Privacy Policy

At Project Otenga, accessible from https://projectotenga.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Project Otenga and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@projectotenga.com.

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

  • Direct Communication: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
  • Account Registration: When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

3. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website.
  • Improve, personalize, and expand our website.
  • Understand and analyze how you use our website.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
  • Send you emails.
  • Find and prevent fraud.

4. Log Files

Project Otenga follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

5. Cookies and Web Beacons

Like any other website, Project Otenga uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

6. Third-Party Privacy Policies

Project Otenga’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

7. GDPR Data Protection Rights

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

8. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Project Otenga does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Shipping and Return Policy

Thank you for shopping at Project Otenga (https://projectotenga.com/). We appreciate your business and want to ensure you have a seamless experience. Please read our shipping and return guidelines carefully.

1. Shipping Policy

Processing Time

All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping methods:

  • Standard Shipping: 5–7 business days.
  • Express Shipping: 2–3 business days.
  • International Shipping: 10–15 business days (depending on the destination).

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Project Otenga is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

2. Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must provide the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (like food or plants).
  • Custom products (special orders or personalized items).
  • Personal care goods (beauty products).
  • Sale items or gift cards.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically 5–10 business days).

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at contact@projectotenga.com and follow the instructions provided by our support team.

4. Cancellations

You may cancel your order within 12 hours of purchase. Once the order has been processed or shipped, we can no longer cancel it, and you will need to follow the Return Policy process.

5. Contact Us

If you have any questions on how to return your item to us, contact us:

Cookie Policy for Project Otenga

This Cookie Policy explains how Project Otenga (“we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit our website at https://projectotenga.com/
. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

1. What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

  • First-party cookies: These are cookies set by the website owner (Project Otenga).
  • Third-party cookies: These are cookies set by parties other than the website owner, enabling third-party features or functionality (e.g., advertising, interactive content, and analytics).

2. Why Do We Use Cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, which we refer to as “essential” or “strictly necessary” cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our online properties.

3. How Can I Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in your web browser.

  • Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.
  • Disabling Cookies: Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:

4. Other Tracking Technologies

In addition to cookies, we may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within our website to another and to understand whether you have come to our website from an online advertisement.

5. Updates to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please, therefore, re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

6. Contact Us

If you have any questions about our use of cookies or other technologies, please email us at:

Email: contact@projectotenga.com

Terms of Service

Welcome to Project Otenga. By accessing or using the website projectotenga.com (“Website”), you agree to comply with and be bound by these Terms of Service (“Terms”). These Terms govern your access to and use of our Website, content, features, products, and services (collectively, the “Service”). If you do not agree with these Terms, please do not use the Service.

1. Acceptance of Terms

By using the Website, you confirm that you are at least 18 years old or accessing the Service with the consent of a parent or legal guardian. Your use of this Website constitutes your acceptance of these Terms, as they may be updated or modified from time to time.

2. Changes to Terms

We may revise, update, or modify these Terms at any time in our sole discretion. The updated Terms will be effective immediately upon posting on the Website. It is your responsibility to check for changes periodically. Continued use of the Service after changes are posted means you accept and agree to the revised Terms.

3. Use of the Website

You agree to use the Website and Service only for lawful purposes and in accordance with these Terms. You must not use the Website in any way that could damage, disable, overburden, or impair the Service. You also agree not to attempt to gain unauthorized access to any part of the Website or systems.

4. User Accounts

Certain areas of the Website may require you to create an account (“Account”) to access exclusive features. You agree to provide accurate and complete information when creating your Account and to keep your username and password confidential. You are responsible for all activities that occur under your Account. If you suspect any unauthorized use of your Account, you must notify us immediately.

5. Intellectual Property Rights

All content available on the Website including text, graphics, logos, images, videos, and software is the property of Project Otenga or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, or create derivative works from any content on the Website without express written permission.

6. User-Generated Content

If you submit content — such as comments, photos, reviews, or messages — to the Website, you grant Project Otenga a worldwide, royalty-free, perpetual, irrevocable, and non-exclusive license to use, reproduce, publish, and display that content. By submitting content, you represent and warrant that you own the content or have the right to grant us this license.

7. Third-Party Links

The Website may contain links to third-party websites or services that are not owned or controlled by Project Otenga. We do not endorse or assume responsibility for any third-party content, products, or services. If you access a third-party website from the Website, you do so at your own risk, and you should review the applicable terms and privacy policies of those websites.

8. Disclaimer of Warranties

The Website and all content and services provided on the Website are offered “as is” and “as available” without warranties of any kind, whether express or implied. Project Otenga does not warrant that the Website will be error-free, secure, uninterrupted, or free from viruses or other harmful components. We expressly disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, Project Otenga and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of the Website or Service, including loss of profits, data, or goodwill.

10. Indemnification

You agree to indemnify, defend, and hold harmless Project Otenga and its affiliates from any claims, liabilities, damages, losses, costs, expenses, or fees arising from your use of the Website, your violation of these Terms, or your violation of any rights of another person or entity.

11. Termination

We reserve the right, in our sole discretion, to suspend or terminate your access to all or part of the Website without notice for any violation of these Terms or for any other reason.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction where Project Otenga operates, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Website will be resolved in the courts of that jurisdiction.

13. Contact Information

If you have questions or concerns about these Terms, you may contact us via the contact information listed on the Website or through our official email address.

is a speciality restaurant with northeast inspiration adapted for your palate. Beyond food it also facilitates multidisciplinary collaborations.
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is a speciality restaurant with northeast inspiration adapted for your palate. Beyond food it also facilitates multidisciplinary collaborations.